Return & Refund Policy

Your satisfaction is our top priority. We strive to provide high-quality clothing and seamless shopping experiences. If for any reason you are not fully satisfied with your purchase, we have a straightforward Return, Refund & Exchange Policy to assist you.

Returns

  1. Eligibility – Products can be returned within 7 days of delivery if they are defective, damaged, or incorrect. Products must be in their original condition, unworn, unwashed, and with tags intact.

  2. Non-Returnable Items – Certain items, such as personalized products, intimate wear, or final sale items, may not be eligible for return. Such exclusions will be clearly mentioned on the product page.

  3. Return Request – To initiate a return, contact our support team at orders@clothingmusk.store or call +91 0364 2606394. Please provide your order ID and reason for return for faster processing.

Exchanges

  1. Replacement – If your product is defective, damaged, or incorrect, we offer a direct exchange for the same product (size, color, or variant) subject to availability.

  2. Exchange Period – Exchanges can be requested within 7 days of delivery.

  3. Process – After your exchange request is approved, our team will guide you through the simple exchange process, including return shipping and replacement delivery.

Refunds

  1. Refund Eligibility – Refunds are processed only for returned items that meet the return criteria mentioned above.

  2. Refund Mode – Refunds are credited to your original payment method.

  3. Processing Time – Once the returned product is received and inspected, refunds are processed within 5-7 business days.

  4. Shipping Charges – Since all orders are shipped free of cost, no shipping fees are deducted from your refund.

How to Initiate a Return, Exchange, or Refund

  1. Contact our support team:

    • Email: orders@clothingmusk.store

    • Phone: +91 0364 2606394

  2. Provide your order ID, product name, and reason for return/exchange.

  3. Follow the instructions provided by our team for packaging and shipping the product back.

  4. Track your return/exchange status via your order ID.

Important Notes

  • Returns and exchanges are accepted only within India.

  • Products must be returned in their original packaging.

  • Refunds will not be processed for products returned after 7 days of delivery or items that do not meet the return criteria.

  • Customers are responsible for returning the product safely; ensure it is securely packaged to avoid damage during transit.

At Clothing Musk, we are committed to providing you with a hassle-free, transparent, and customer-friendly shopping experience. Your trust and satisfaction remain our highest priority, and our Return, Refund & Exchange Policy is designed to make your shopping experience safe, secure, and worry-free.