FAQ's

we understand that our customers may have questions regarding orders, shipping, products, and policies. To make your shopping experience smoother, we have compiled a list of commonly asked questions along with clear answers.

1. How can I place an order?

You can place an order directly on our website by selecting your desired product, choosing the size/color, and completing the checkout process with your details. Ensure all information is accurate for smooth delivery.

2. Do you offer free shipping?

Yes, all orders across India are eligible for free shipping. No hidden charges or extra fees are applied.

3. How long does delivery take?

  • Standard Delivery: 5-7 business days within major cities.

  • Remote Locations: 7-10 business days.
    You will receive a tracking ID once your order is dispatched to monitor your shipment.

4. Can I return or exchange a product?

Yes. Products can be returned or exchanged within 7 days of delivery if they are defective, damaged, or incorrect. Products must be in original condition, with tags intact.

5. How do I request a return, exchange, or refund?

To request a return, exchange, or refund, contact our support team with your order ID, product name, and reason.

  • Email: orders@clothingmusk.store

  • Phone: +91 0364 2606394

Our team will guide you through the process and ensure a smooth resolution.

6. Are there any products that cannot be returned?

Yes, certain items such as personalized products, intimate wear, or final sale items may not be eligible for return. Such information is clearly mentioned on the product page.

7. How will I receive my refund?

Refunds are processed to the original payment method once the returned item is inspected. Refunds are usually processed within 5-7 business days.

8. Do you ship outside India?

Currently, we only ship within India.

9. How can I contact customer support?

For any queries, you can contact us directly:

  • Email: orders@clothingmusk.store

  • Phone: +91 0364 2606394

Our support team is available Monday to Saturday, 10:00 AM – 7:00 PM IST.

10. Can I change my shipping address after placing an order?

If your order has not been dispatched yet, you can contact our support team immediately with the new shipping details. Once the order is shipped, the address cannot be changed.

11. How can I track my order?

After your order is dispatched, you will receive a tracking ID via email or SMS. Use this ID with our courier partner to monitor your shipment.

At Clothing Musk, we aim to provide clarity, transparency, and reliable service. If your question is not listed here, please feel free to contact us directly, and our team will assist you promptly.

  • Email: orders@clothingmusk.store

  • Phone: +91 0364 2606394